Effective Date: June 23, 2025
Welcome to City Star Appliances Repair LLC. These Terms and Conditions (“Terms”) govern your use of our website, services, and interactions with our technicians and company representatives. By scheduling a repair, contacting us, or using our website, you agree to the following terms and conditions. Please read them carefully.
City Star Appliances Repair LLC (“we,” “our,” or “us”) provides residential and commercial appliance repair and maintenance services. We aim to deliver timely, efficient, and professional repair solutions for all major appliance brands.
Services may include, but are not limited to:
We reserve the right to modify, expand, or discontinue services without prior notice.
2.1 Booking
Appointments can be scheduled via our website, phone, or email. When booking, you agree to provide accurate contact details and appliance information.
2.2 Appointment Window
We provide appointment windows (e.g., 9am–12pm), and our technicians strive to arrive within the scheduled timeframe. However, delays may occur due to traffic, prior job complexity, or unforeseen circumstances.
2.3 Cancellations & Rescheduling
Please notify us at least 24 hours in advance if you need to cancel or reschedule. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
3.1 Diagnostic Fee
A non-refundable diagnostic fee may be charged for each service visit, which may be applied toward the total repair cost if service is approved and completed.
3.2 Estimates
Upon diagnosing the issue, our technician will provide an estimated cost for parts and labor. The customer must approve the estimate before any work begins.
3.3 Payment Terms
Full payment is due upon completion of service. We accept cash, credit/debit cards, and other methods as specified by the technician or office. Delayed payments may incur late fees.
4.1 Labor Warranty
We offer a 30-day warranty on labor from the date of service. If the same issue recurs within this period, we will re-service the appliance at no additional labor cost.
4.2 Parts Warranty
Parts installed by City Star Appliances Repair LLC carry a 90-day warranty unless otherwise stated. Warranty claims require proof of service and part installation.
4.3 Exclusions
Warranties do not cover:
City Star Appliances Repair LLC shall not be liable for:
Our maximum liability for any claim shall not exceed the amount paid for the original service.
As a customer, you agree to:
7.1 Intellectual Property
All content, branding, and materials on our website are owned or licensed by City Star Appliances Repair LLC and may not be copied or reused without written permission.
7.2 User Conduct
You agree not to use our site for any unlawful purposes or to attempt to harm, hack, or disrupt our systems or communications.
Your privacy is important to us. We collect limited personal information for the purpose of providing our services. We do not sell or share your data with third parties, except as required by law or to complete your service request. For full details, please review our Privacy Policy.
We reserve the right to refuse service to any individual who:
City Star Appliances Repair LLC reserves the right to update or change these Terms at any time. We will post updated terms on our website and update the effective date accordingly. Continued use of our services implies acceptance of any revised terms.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be handled in a court of competent jurisdiction located in Virginia.
If you have any questions about these Terms or our services, please contact us:
City Star Appliances Repair LLC
3400 N Beaumont Rd, Woodbridge, VA 22193
202-975-9620
