Privacy Policy

We may collect the following types of information:

1.1 Personal Information

When you schedule a service, submit a contact form, or call/email us, we may collect:

• Full name
• Email address
• Phone number
• Home or business address
• Appliance details (type, brand, issue description)
• Payment information (if paying via card or online)

1.2 Non-Personal Information

We also collect non-personal information automatically when you access our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring websites

This helps us understand website traffic and improve user experience.

We use the information we collect to:

• Schedule and manage service appointments
• Communicate with you about your service request
• Process payments and issue invoices
• Improve our website and customer experience
• Respond to inquiries and customer service requests
• Send follow-up communications or reminders
• Maintain internal records for legal and operational purposes
• Prevent fraudulent or illegal activity

We do not sell, rent, or trade your personal information to third parties.

We may share your information under the following circumstances:

• Service Providers: With trusted third-party vendors that help us operate (e.g., scheduling tools, payment processors, customer support platforms), under strict confidentiality.
• Legal Requirements: If required by law, court order, or government request, we may share your data to comply with legal obligations.
• Business Transfers: In the unlikely event of a business sale, merger, or acquisition, customer data may be part of the transferred assets.

We ensure all third parties follow adequate privacy and security measures.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure server and firewall configurations
• Limited access to personal data
• Encrypted data transmission (SSL)
• Regular software updates and vulnerability checks

However, no method of online transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognize returning visitors
• Track website analytics
• Save your preferences

You can choose to disable cookies in your browser settings, but doing so may affect website functionality.

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we’ve collected data from a minor, please contact us immediately so we can remove it.

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold
• Correction: Request updates to incomplete or inaccurate data
• Deletion: Request we delete your personal data (subject to legal obligations)
• Restriction: Object to or restrict how we process your data
• Portability: Request your data in a portable format

To exercise these rights, please email us at khaibar.momand@citystarappliancerepair.com. We may require identity verification before fulfilling certain requests.

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.

We retain your personal information for as long as necessary to:

• Provide services
• Meet legal or regulatory obligations
• Resolve disputes
• Maintain business records

When data is no longer required, it is securely deleted or anonymized.

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Effective Date” updated. Continued use of our services constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

City Star Appliances Repair LLC
3400 N Beaumont Rd, Woodbridge, VA 22193
202-975-9620